Customer Care Policy
Complaints Policy
Overview
This Complaints Policy explains how you can make a complaint about Cirexo.store, our products, services, staff, or the way we handle complaints. It also outlines how we manage complaints and what steps you can take if you are not satisfied with our response.
We are committed to treating all customers with respect and professionalism, and we expect the same courtesy to be shown to our support team.
Last updated: November 7, 2024
What is a Complaint
A complaint is an expression of dissatisfaction made to or about Cirexo.store, our products, services, staff, or complaint-handling process, where a response or resolution is expected, either explicitly or implicitly.
How to Make a Complaint
You can submit a complaint to us using any of the following methods:
- 💬 Live Chat: Available on our website
- 📧 Support Email: Support@cirexo.store
- 📧 Sales Email: Sales@cirexo.store (for business-related inquiries)
- 📞 Phone: +1 (234) 529-3235
- 🌐 Social Media: Facebook & Instagram
🕒 We are available 24/7 to assist you with any questions or concerns.
When making a complaint, please include:
- Your full name
- Your preferred method of communication
- Any special assistance requirements
- The outcome or resolution you are seeking
If You Need Help to Make a Complaint
If you need assistance in making or managing your complaint, you may appoint a representative (such as a friend or family member) to act on your behalf.
We will require your consent before communicating with any appointed representative.
How We Deal with Complaints
Acknowledgement
We will acknowledge receipt of your complaint promptly, and in any event within 24 hours of receiving it.
We will generally respond using the same communication method you used, unless you request otherwise.
Investigation
If your complaint cannot be resolved immediately, we will investigate the matter and may request additional information from you where necessary.
Resolution
We aim to provide a resolution within 30 days of receiving your complaint.
If your complaint is complex or circumstances beyond our control cause a delay, we will notify you in writing and explain the reason for the delay.
If a complaint is rejected, our response will clearly address the issues raised, outline our findings, and explain the reasons for our decision.
Requesting Updates About Your Complaint
You may request updates on the status of your complaint at any time by contacting our support team through the available channels.
Options for Redress
Depending on the nature of the complaint, possible remedies may include:
- An apology
- An explanation of the circumstances
- A full or partial refund
- Replacement of a product
- Waiver of fees or charges
- Goodwill compensation
- Changes to services or processes to prevent future issues
Escalating a Complaint
If you are not satisfied with how we have handled your complaint or with our final response, you may escalate the matter to the appropriate consumer protection authority in the United States.
This may include:
- Federal Trade Commission (FTC)
- Wyoming State Consumer Protection Office
Company Information
Company Name: Cirexo LLC
Website: https://cirexo.store
Address:
1910 Thomes Ave
Cheyenne, WY 82001
United States
Support Email: Support@cirexo.store
Sales Email: Sales@cirexo.store
Phone: +1 (234) 529-3235
Frequently Asked Questions
What is the Cirexo Ambassador Program?
It lets influencers share their passion for Cirexo products while earning store credit, free products, and commissions. Enjoy early access, rewards, and a supportive community.
Who is eligible to apply?
Influencers with an engaged audience who align with Cirexo’s brand values. Micro-influencers and larger creators are welcome.
How do I apply?
Fill out the application form on this page. Our team will review your submission and contact you with next steps if approved.
How will I get rewards?
Rewards include store credit, free products, and up to 20% commission. You’ll receive detailed reports to track progress.
Are there requirements for participation?
Ambassadors must create regular content featuring Cirexo products and follow brand guidelines. Active posting and engagement are essential.
Will Cirexo have rights to my content?
Yes. You grant a non-exclusive, royalty-free license for marketing usage. Proper credit will be given wherever possible.
How can I increase my rewards?
Share more, engage with your audience, participate in promotions, and create authentic, high-quality content.
How long does it take to review my application?
Typically 1–2 business days. You’ll receive an email with your approval status or next steps.
Are there specific posting guidelines?
Yes, including hashtags, tagging, and disclaimers. We provide easy-to-follow instructions.
Can I track my performance?
Absolutely. Ambassadors get a personalized dashboard to monitor posts, referrals, and rewards.
How do I get support?
Email support@cirexo.store
for assistance from our dedicated Ambassador team.
Can I leave the program?
Yes! You can opt out at any time. We appreciate your contributions and will support your journey.
How can I verify legitimacy?
Official emails come from verified domains like @cirexo.store or @cirexollc.com. You can always reply or contact support@cirexo.store -for verification.